My Shop official policies, customer services, and information guide.
At NOOREA, we are committed to providing quality products and a reliable shopping experience. This Warranty Policy explains the terms and conditions under which eligible products may receive warranty support.
Warranty coverage is available only for products that are specifically advertised or sold with a warranty. The warranty period, coverage, and applicable conditions will be stated in the relevant product description, warranty documentation, or order confirmation.
The warranty period begins from the date of delivery unless otherwise specified in the applicable warranty documentation. Customers should retain their order confirmation, invoice, or other proof of purchase to make a warranty claim.
Subject to the applicable product warranty, coverage may include verified manufacturing defects or faults in materials that arise during normal and intended use within the warranty period.
Unless otherwise required by applicable law or expressly covered by the product warranty, warranty coverage does not include:
Damage caused by misuse, negligence, accidents, or improper handling.
Normal wear and tear resulting from regular use.
Damage caused by unauthorized repairs, alterations, or modifications.
Damage resulting from improper washing, cleaning, storage, or maintenance contrary to product instructions.
Products damaged after delivery due to customer handling or external factors.
Products purchased without an applicable warranty.
To submit a warranty claim, customers should contact NOOREA through the official contact details provided on our website.
Please provide your order number or proof of purchase, a description of the issue, and clear photographs or videos showing the reported defect, where applicable.
Our team will review the claim and may request additional information or an inspection before determining the appropriate resolution.
If a warranty claim is approved, NOOREA may offer an appropriate remedy according to the applicable product warranty and relevant law. Depending on the circumstances, this may include repair, replacement, or a refund where applicable.
The available remedy will depend on the nature of the defect, product availability, and the terms of the applicable warranty.
Customers should contact our support team before sending a product for warranty inspection. Any applicable shipping, inspection, or handling costs will be communicated in advance and handled in accordance with the applicable warranty terms and law.
This policy does not limit any consumer rights or remedies that cannot legally be excluded under applicable law. Where a product is defective or does not conform to applicable legal requirements, customers may have additional rights regardless of the manufacturer's warranty.
NOOREA reserves the right to update this Warranty Policy when necessary. Updates will be published on our website and will not unlawfully affect existing warranty commitments or statutory consumer rights.
For warranty-related questions or assistance, please contact NOOREA through the official contact details provided on our website.
At NOOREA, we value your trust and strive to address eligible product concerns fairly and transparently.