My Shop official policies, customer services, and information guide.
At NOOREA, we aim to make shopping more convenient for our customers. Where available, our Equated Monthly Installment (EMI) facility allows eligible customers to pay for qualifying purchases in installments, subject to the terms and conditions of the relevant bank or payment provider.
EMI is available only on eligible products, orders, payment methods, and transactions supported by our participating banks or payment service providers. Availability may vary depending on the product, order value, card type, and applicable provider terms.
To qualify for EMI, customers must meet the eligibility requirements of the participating bank or payment provider. Customers may need an eligible credit card or another supported payment method.
Available installment periods depend on the participating bank or payment provider. The available tenure options will be displayed at checkout or communicated before payment confirmation.
Interest rates, processing fees, service charges, and other applicable costs may vary by provider and installment plan. Customers should review the applicable charges and total payable amount before confirming an EMI transaction.
EMI transactions are processed through the relevant bank or payment provider. Once the transaction is approved, the installment arrangement will be governed by the provider's applicable terms and conditions.
All EMI orders are subject to order verification, product availability, and payment approval. If an order is cancelled or a purchase is returned, any EMI reversal, refund, or cancellation fee will be handled in accordance with the applicable bank or payment provider's procedures and our Return & Refund Policy.
Returns, exchanges, and refunds for EMI purchases are subject to NOOREA's Return & Refund Policy and applicable provider rules. Customers should contact our support team before initiating a return so they can understand the applicable refund process.
Customers are responsible for paying their installments according to the schedule established by their bank or payment provider. Late payments may result in additional charges or other consequences under the provider's terms.
NOOREA reserves the right to modify, suspend, or discontinue EMI availability where necessary, subject to applicable agreements and laws. Any changes will not override the contractual rights of customers under an existing EMI arrangement.
EMI facilities are subject to the terms, eligibility requirements, and approval procedures of the participating bank or payment provider. NOOREA does not control third-party approval decisions, interest rates, or processing timelines.
For questions about EMI availability, eligible purchases, or order-related concerns, please contact NOOREA through the official contact details provided on our website.
By choosing EMI, customers acknowledge that they have reviewed and agreed to the applicable installment terms and conditions of the relevant payment provider.