My Shop official policies, customer services, and information guide.
At NOOREA, we strive to ensure that your orders are delivered safely and on time. Please review our delivery policy before placing an order.
We deliver products across Bangladesh, subject to courier service availability in your area.
Estimated delivery times may vary depending on your location, product availability, weather conditions, and courier service operations. The estimated delivery time will be communicated during order confirmation or at checkout.
Delivery charges depend on the delivery location, order size, and applicable courier fees. Any applicable delivery charge will be communicated before the order is confirmed.
Orders are processed after confirmation. Customers may receive a call or message to verify their order and delivery details before dispatch.
If tracking information is available, customers may use it to monitor their shipment. Customers can also contact our customer support team for delivery updates.
Although we make every effort to deliver orders within the estimated timeframe, delays may occur due to unforeseen circumstances, public holidays, weather conditions, or courier-related issues.
Customers are responsible for providing accurate names, phone numbers, and delivery addresses. Additional charges or delays may apply if delivery information needs to be corrected after dispatch.
If a delivery attempt fails because the customer is unavailable or the provided information is incorrect, the courier may arrange another delivery attempt or return the parcel. Additional delivery charges may apply where applicable.
If your package arrives damaged or an item is missing, please contact our customer support team as soon as possible with your order details and supporting photographs, if available.
For questions regarding delivery, order status, or shipping issues, please contact our customer support team through the contact information provided on our website.
NOOREA reserves the right to update this Delivery Policy when necessary. Any updates will be published on our website.